Aiming to put you in control of your phone system, Mi4Com is our new customer portal which gives you the tools to raise cases, log queries, communicate with our support team and stay updated with our user guides and FAQs.
What features are available?
Mi4Com has an expansive list of features that we’re confident you will love.
Commencing our movement into a digitalised support process, Mi4Com will improve the speed at which we can process your requests. Available on both your desktop and smartphone, Mi4Com helps to ensure you always remain connected to us, with access to raise cases 24 hours a day at a time convenient to you. Mi4Com helps to process your requests quicker and enables you to track the progress of your cases and requests without the need to contact us.
Frequently Asked Questions…
How many of my staff can use this portal?
As many as you like. Your Site Administrator will have control of all the users that have access to Mi4Com. You can easily add, remove or change staff access as your business changes. Future phone system training will be delivered through Mi4Com, so it will benefit everyone to have access to it.
Why do I have to control the users?
Keeping your date up-to-date goes a long way to keeping everyone GDPR compliant. Regularly reviewing who has what level of access and seeing how your staff are using the site allows you the opportunity to suggest changes to us.
How secure is the site?
All customers having registered their password will need to register at least one mobile number against the account, for additional security. All individuals will require a unique email to register. Where individuals use a generic email address (sales@, info@ etc), all those users will have the same log-in details. Each customer will have a nominated Site Administrator who can manage access levels for your business, giving you the control of security to your account and keeping you in control of your GDPR compliance.
What happens if my broadband goes down?
Mi4Com has been designed to work on smartphones as well as desktops, so will always be accessible if you have a minimum of 3G mobile phone coverage.
“I want to continue calling 4Com.”
Whilst we understand the desire to contact us via telephone occasionally, most interactions with us are simply requests for us to do things on your behalf and these can be done much quicker via Mi4Com, plus you get to see the progress of your request. Business time is money, so our aim is to make things quicker for you and Mi4Com is the first step. We will always allow customers to speak to us, however, in the future this will not be the quickest way of answering your questions and requests.
“Your data about our company is wrong.”
We understand that as your business moves and grows, keeping all your suppliers informed as to who they can speak to is an onerous ever-changing task. Mi4Com allows you to make changes in the user-management of your account, so your data is always up-to-date. Only those allowed by you will be able to make requests to us.
“I only want you to take instructions from…”
If you have certain people that you wish us to deal with, then these are the only people that you need to invite to be users on your account. Remember, you can change these whenever you wish or as circumstances dictate.
How do I get access to Mi4Com?
Registration invites are sent out via email informing you of the process to register for Mi4Com. If you have not received this, or the email is no longer in your inbox, you can contact us here: mi4comsupport@4com.co.uk